FAQs
Frequently Asked Questions (FAQs)
1. What products does Stardust Boutique sell?
Stardust Boutique offers formal clothing and related accessories for specific occasions, including:
- Wedding dresses
- Bridesmaid dresses
- Prom dresses
- Homecoming dresses
- Guest dresses for formal events
- Occasion-related accessories
2. How do I place an order?
Orders can be placed through the website by selecting a product, choosing available options, and completing checkout using the provided payment methods.
3. What payment methods do you accept?
We accept payments through secure third-party providers.
Available payment methods are displayed during checkout.
4. How long does shipping take?
- Order processing: 1–3 business days
- Shipping time: 5–10 business days
Total estimated delivery time: 6–13 business days
Delivery timeframes are estimates and may vary depending on location and carrier operations.
5. Do you offer free shipping?
Yes. We offer free standard shipping on all orders within the United States.
6. Do you ship internationally?
No. Shipping is currently available within the United States only.
7. Can I return or exchange an item?
Return requests may be submitted within 30 days of delivery for eligible items.
Exchanges are subject to product availability and must meet return conditions.
8. How do I start a return?
To request a return, contact us within the return period and provide:
- Order number
- Item(s)
- Reason for return
Returns sent without prior authorization may not be accepted.
9. When will I receive my refund?
Once the returned item is received and inspected, approved refunds are typically processed within 5–7 business days.
Processing time may vary depending on the payment provider.
10. What should I do if my item is damaged or incorrect?
If an item is received defective or incorrect, contact us within 7 days of delivery.
We will review the issue and assist with a replacement or refund where applicable.
11. How can I track my order?
Tracking information is provided after shipment.
Customers can use the tracking link to monitor delivery progress.
12. Is my payment information secure?
Payments are processed using standard encryption technologies through third-party providers.
We do not store full payment card details.
Contact Information
Stardust Boutique
21974 CA-18
Apple Valley, CA 92307
United States
Email: support@stardustboutiqueshop.com
Phone: +1 760-503-1323