Frequently Asked Questions (FAQs)

What products does Stardust Boutique sell?

Stardust Boutique specializes in formalwear and special occasion fashion, including:

• Wedding Dresses
• Bridesmaid Dresses
• Prom Dresses
• Homecoming Dresses (HOCO)
• Wedding Guest Dresses
• Formal Dresses
• Fashion Accessories

How do I place an order?

Simply choose your product, select the available size or color options, add it to your cart, and complete checkout using one of our secure payment methods.

What payment methods do you accept?

We currently accept secure online payments through trusted payment providers, including major credit cards such as Visa, Mastercard, American Express, and Discover, as well as other payment options available during checkout.

How long does shipping take?

Our standard shipping timeframes are:

• Order processing: 1–3 business days
• Shipping transit time: 3–7 business days

Estimated total delivery time: 4–10 business days

Delivery times may vary depending on your location and carrier operations.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United States.

Do you ship internationally?

No. We currently ship to U.S. addresses only.

Can I return or exchange an item?

Yes. Eligible items may be returned within 30 days of delivery. Exchanges are available based on product availability and must meet the conditions outlined in our Refund & Returns Policy.

How do I start a return?

Please contact our customer support team within the 30-day return period and include:

• Your order number
• The item(s) you wish to return
• The reason for the return

We will provide return instructions and assist you with the next steps.

When will I receive my refund?

Once your return is received and inspected, approved refunds are typically processed within 5–10 business days. The time required for funds to appear in your account may vary depending on your bank or payment provider.

What should I do if my item is damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Including photos of the item and packaging can help us review the issue more quickly and arrange a replacement, exchange, or refund if appropriate.

How can I track my order?

A tracking number will be emailed to you once your order has been shipped. You can use the tracking information to monitor delivery progress and carrier updates.

Is my payment information secure?

Yes. Our website uses secure SSL encryption, and payments are processed through trusted third-party payment providers. Stardust Boutique does not store full payment card information on our servers.

Contact Information

Stardust Boutique
21974 CA-18
Apple Valley, CA 92307
United States

Phone: +1 760-503-1323
Email: support@stardustboutiqueshop.com

Store Hours: Monday – Sunday, 10:00 AM – 8:00 PM (Pacific Time)