Refund and Returns Policy
This policy explains the conditions under which returns and refunds are accepted for purchases made through Stardust Boutique. This policy applies to all physical products purchased from our website.
1. Return Eligibility
Return requests may be submitted within 30 days of delivery, provided all of the following conditions are met:
- Item is unused, unworn, and unwashed
- Item is returned in its original condition
- All original tags, packaging, and accessories (if applicable) are included
- Item shows no signs of damage, alteration, or excessive wear
Items that do not meet these conditions may not be accepted.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as final sale on the product page
- Sale or clearance items (unless defective or incorrect)
- Gift cards
- Items damaged due to misuse, improper handling, or normal wear
Non-returnable items are identified on the product page at the time of purchase.
3. Return Request Process
To request a return, customers must contact us within the eligible return period before sending any items.
Please include:
- Order number
- Item(s) to be returned
- Reason for return
Returns sent without prior authorization may not be accepted.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- A trackable shipping method is recommended
- Stardust Boutique is not responsible for return shipments lost or damaged in transit
5. Refund Processing
Once the returned item is received and inspected:
- Approved refunds are issued to the original payment method
- Refunds are typically processed within 5–7 business days after inspection
- Original shipping charges are non-refundable unless the return is due to an error on our part
Processing times may vary depending on the payment provider.
6. Exchanges
Exchanges for a different size or color may be requested, subject to product availability.
All exchange requests must meet the same eligibility requirements as returns.
7. Defective or Incorrect Items
If an item is received defective, damaged, or incorrect, customers must contact us within 7 days of delivery.
We will review the issue and, where applicable, arrange a replacement or refund.
8. Late or Missing Refunds
If a refund has not been received after the stated processing timeframe:
- Check with your bank or card provider
- Contact your payment provider
- Reach out to us for further assistance
Contact Information
Stardust Boutique
21974 CA-18
Apple Valley, CA 92307
United States
Email: support@stardustboutiqueshop.com
Phone: +1 760-503-1323