Refund and Returns Policy

At Stardust Boutique, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

This policy applies to all physical products purchased from Stardust Boutique.

Return Eligibility

Returns may be requested within 30 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused, unworn, and unwashed
  • Be returned in its original condition
  • Include all original tags, packaging, and accessories (if applicable)
  • Show no signs of alteration, damage, or excessive wear

Items that do not meet these conditions may not qualify for a refund or exchange.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as Final Sale
  • Clearance or sale items (unless they arrive defective or incorrect)
  • Gift cards
  • Items damaged due to misuse, improper care, or normal wear

Any product that is designated as non-returnable will be clearly identified on the product page before purchase.

How to Request a Return

To start a return, please contact us within the 30-day return period before sending the item back.

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return request

Our support team will provide return instructions and assist you with the next steps.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

For your protection, we recommend using a trackable shipping service when returning items.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method and are typically processed within 5–10 business days after the inspection is completed. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

If you need a different size or color, we may be able to offer an exchange based on product availability.

Exchange requests must meet the same eligibility requirements as standard returns.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Including photos of the item and packaging can help us review the issue more quickly.

If the claim is approved, we will arrange a replacement, exchange, or refund as appropriate.

Late or Missing Refunds

If you have not received your refund after the stated processing timeframe:

  • Check your bank account again
  • Contact your credit card company or payment provider
  • Contact us for additional assistance

Contact Information

Stardust Boutique
21974 CA-18
Apple Valley, CA 92307
United States

Phone: +1 760-503-1323
Email: support@stardustboutiqueshop.com

Store Hours: Monday – Sunday, 10:00 AM – 8:00 PM (Pacific Time)